1.This Warranty covers the defects resulting from defective parts, materials or manufacturing, if such defects are revealed during the period of 12 months since the date of purchase.
2.The warranty covers only the products delivered according to valid online orders, but not their installation.
3.The product is considered defective if it fails to perform the functions described in the above specification or exceeds the average nominal failure rate.
4.The warranty does not cover the normal reduction of light output and the shift of the light color temperature during the lifespan of the LED chips.
5.The warranty does not cover damage due to negligence, misuse, or improper installation.
6.The warranty lapses immediately when there are modifications or repairs done without prior permission from us.
Feel free to contact us to file a warranty claim, if you believe you are experiencing defective products. The warranty services will be provided promptly upon meeting the following conditions:
1.Cease the use of defective products and report the technical problems to us.
2.Provide the proof of purchase that matches the order number, product serial number or other numbers for product identification and date of purchase.
3.Photo or video of defective products, with at least one frame where the product item and its intact serial number are all captured.
Once a warranty claim is validated, we will send you a replacement, or make a partial or full refund according to the severity of defects. We reserve the right to charge the cost for delivering a replacement.
Please contact our customer service team for further assistance.
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- 100% Satisfaction Guarantee: All our products are backed with 60-day money back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.